HA THI THU NGUYEN. Analyzing online reviews at the word level to understand customer experience . EAI Endorsed Transactions on Context-aware Systems and Applications, [S. l.], v. 10, 2025. DOI: 10.4108/eetcasa.7059. Disponível em: https://publications.eai.eu/index.php/casa/article/view/7059. Acesso em: 7 jan. 2026.