ANAND, A.; SIMHA, J.; ABHI, S. Automated System for forecasting and capacity management in BPO. EAI Endorsed Transactions on Energy Web, [S. l.], v. 10, 2023. DOI: 10.4108/ew.4460. Disponível em: https://publications.eai.eu/index.php/ew/article/view/4460. Acesso em: 14 jul. 2024.