@article{Denkovski_Gavrilov_2022, title={E-appointments at primary care physicians during Covid-19 pandemic: viewpoint and satisfaction of medical consumers}, volume={8}, url={https://publications.eai.eu/index.php/phat/article/view/1129}, DOI={10.4108/eetpht.v8i31.1129}, abstractNote={<p class="ICST-abstracttext"><span lang="EN-GB">INTRODUCTION: Use of e-appointment systems in primary care (EASPC) is a common practice in western countries, however, there is no evidence of implementation in R. N. Macedonia and other similar countries in development.</span></p><p class="ICST-abstracttext"><span lang="EN-GB">OBJECTIVES: This study explores the viewpoints and satisfaction of medical consumers (MC) on EASPC, and the impact of Covid-19 global pandemic concerning their appointments at primary care physicians.</span></p><p class="ICST-abstracttext"><span lang="EN-GB">METHODS: A survey on MC above the age of 15 years was conducted in July 2020. The results were analysed in SPSS 23.</span></p><p class="ICST-abstracttext"><span lang="EN-GB">RESULTS: The majority of participants were in favour on implementing an EASPC despite their neutral satisfaction with the walk-in method. Furthermore, they were confident in its effectiveness in the fight against spreading of Covid-19.</span></p><p class="ICST-abstracttext"><span lang="EN-GB">CONCLUSION: The MC opinion and satisfaction is crucial when developing health care systems and their implementation as a mix of services. For the system to succeed, it must be financed and supported adequately and as such, further research is necessary to explore a real-time EASPC usage.</span></p>}, number={31}, journal={EAI Endorsed Transactions on Pervasive Health and Technology}, author={Denkovski, Viktor and Gavrilov, Goce}, year={2022}, month={May}, pages={e2} }