MOHAMMED, R. A. Using Personalized Model to Predict Traffic Jam in Inbound Call Center. EAI Endorsed Transactions on Scalable Information Systems, [S. l.], v. 4, n. 12, p. e2, 2017. DOI: 10.4108/eai.18-1-2017.152101. Disponível em: https://publications.eai.eu/index.php/sis/article/view/2245. Acesso em: 18 may. 2024.