Analyzing How AI And Emotional Intelligence Affect Indian IT Professional’s Decision-Making

Ankita Shukla; Alka Algnihotri; Bhawna Singh

doi:10.4108/eetpht.9.4654

Authors

Ankita Shukla Galgotias University
Alka Algnihotri Galgotias University
Bhawna Singh Galgotias University

DOI:

https://doi.org/10.4108/eetpht.9.4654

Keywords:

Artificial Intelligence, Emotional Intelligence, Decision-making Processes, IT Professionals, India

Abstract

Artificial intelligence (AI) is transforming how we work and make choices, but it also poses ethical and societal issues including algorithmic discrimination and dehumanization. It is critical to take into account corporate culture, emotional intelligence, cooperation, communication, and constant learning when using AI systems in the workplace. It has been demonstrated that emotional intelligence increases AI adoption, efficacy, and performance across a variety of sectors. But ethical concerns and trouble making decisions are also important. Effective collaboration, communication, and corporate culture are crucial for successful AI adoption, and continuing learning and development are essential for enhancing decision-making abilities. AI ethics in the workplace necessitate a comprehensive strategy that considers both technical and non-technical aspects. This study looks at the benefits of emotional intelligence, moral concerns, effective stakeholder and IT specialist engagement, organisational culture, and potential threats of artificial intelligence (AI) in decision-making. The study underlines the value of continuous AI learning and development.

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